Refunds & cancellation

1. How to cancel or request a refund

Email Info@AlinLi.com with your name, order or enrolment reference, the programme, and the outcome you seek. An unequivocal cancellation statement is sufficient; you do not have to use a special form. Do not include full card details.

You can also write to Alin Li OÜ, Ahtri tn 12, 10151 Tallinn, Estonia. Keep a copy of your request. We aim to acknowledge requests within five business days and provide a substantive response within the applicable legal deadline.

2. Consumer cooling-off rights

Where EU or Estonian distance-contract withdrawal rights apply, a consumer generally has 14 calendar days from conclusion of a service contract to withdraw without giving a reason. Mandatory protections in the customer’s jurisdiction continue to apply. Our commercial cancellation rules do not replace statutory rights.

If you expressly ask us to begin a service during this period, you may owe a proportionate amount for the service actually provided before withdrawal, only where lawful and where the required prior information and request have been given. Starting a service does not by itself remove all withdrawal rights. Loss of the right after full performance requires the legally necessary prior consent and acknowledgement.

For separately supplied digital content, withdrawal rights are lost only when all applicable legal conditions are met, including prior express consent to immediate supply, acknowledgement of the loss of the right, and the required confirmation. Merely visiting the free library is not consent to waive a paid-order right.

3. Commercial course cancellations after the cooling-off period

For cancellations more than seven calendar days before a confirmed programme starts, the proposed commercial policy is a full programme-fee refund. Within seven days of the start, the proposed policy is a 50% programme-fee refund or a transfer to a later available cohort without a transfer fee. These commercial terms are awaiting the business owner’s confirmation and are not active terms.

After a programme starts, a discretionary refund is not normally available, but statutory withdrawal, non-delivery, defective-service, and other mandatory remedies are unaffected. Any separate business-to-business cancellation terms must be agreed in writing before payment.

4. If Alin Li cancels or substantially changes a programme

You may choose a full refund for the affected programme or a suitable alternative agreed with you. You do not have to accept a credit or a later cohort instead of a refund. This also applies where we cannot provide the service as agreed; mandatory remedies for partial or defective performance remain available.

5. Timing and payment method

Where the law requires a withdrawal refund, we issue it without undue delay and within the applicable 14-day period after receiving the withdrawal notice. For other approved refunds, our proposed processing target is 14 calendar days.

Card refunds return through the payment provider to the original paying card. We do not substitute cash or request an additional payment to release a card refund. Your bank or payment provider controls when an issued refund becomes visible. Currency conversion by your card issuer may affect the amount displayed in your account.

We do not deduct payment-processing fees from a mandatory refund or a refund caused by our cancellation. Any lawful charge for services already provided or a separately supplied item must be explained and supported by the terms accepted before purchase.

6. Third-party items and physical goods

An examination voucher, external certification, or hardware item is included only if the offer expressly says so. Any separate delivery, return conditions, and disclosed third-party fees must be shown before ordering. A third-party policy does not remove statutory rights against Alin Li. This website does not currently provide a standalone physical-goods checkout.

7. Complaints and escalation

If you disagree with a decision, reply with your order reference and the reason. For Estonian consumer complaints we respond in writing within the applicable 15-day period, or explain why more time is needed and when a response is expected.

Eligible disputes may be referred to the Estonian Consumer Disputes Committee. Its jurisdiction depends on the parties and the dispute. Cross-border EU consumers can contact their local European Consumer Centre; other customers can contact their competent consumer authority. You retain rights to use a competent court and, where applicable, your card issuer’s dispute process.

These policies do not require you to give up a chargeback or other mandatory remedy. Please retain your confirmation, invoice, and correspondence.